FAQs

Yes, we do.

Your order will be delivered on or before the delivery date stipulated at the checkout page and in the confirmation email sent.

To check the delivery status of your order, you can follow these steps:

Step 1: Click on the  "TRACK ORDER" from the menu.

Step 3: Input your “Order ID”, which is the order number on your dashboard.

Step 4: Type in your delivery or registered email.

Step 5: If the delivery status is "Shipped," you can click on the "Track Package" button to view the delivery tracking information.

Once the order has been placed, it is not possible to make changes to the delivery information.

It is important to carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order on Oluchitribe. To make sure that your order is delivered properly, please double-check your delivery information on the checkout page.

The delivery fee is the cost incurred by Oluchitribe and its logistics partners for delivering your order to the selected address. The delivery fee amount can vary based on factors such as your geographic location, the delivery method chosen, the shipment method, and the size or category of the product ordered. You can review the delivery fee before placing your order on the product page and during the checkout process.

We accept a variety of payment methods including: 

• Pay on Delivery allows for payment in cash, or with a credit/debit card, bank transfer, or Mastercard upon delivery.

• Paystack accepts payment through Mastercard, Visa cards, and bank transfers.

Oluchitribe prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.

Yes, you can pay for your orders in cash upon delivery on Oluchitribe. You can choose to pay in cash or opt for other payment options such as a credit/debit card, bank transfer, or Mastercard payment - all without the need to enter payment information beforehand.

If your payment is declined, you can check the following to resolve the issue:

• Check the  spelling and billing information you entered for accuracy.

• Ensure that your credit card has sufficient funds or that your bank account has enough balance.

• Check if there are any restrictions on your card, such as a daily spending limit.

• Make sure your card has not expired.

If you've checked the above and your payment is still declined, you can contact Oluchitribe customer service for assistance.

Note: It is recommended to keep the details of the error message that appears during the declined transaction to provide to Oluchitribe customer service for a faster resolution.

If the order hasn't been shipped yet, you can cancel your order and get a refund.

If you prefer to pay using a bank transfer, follow the steps below:

• Upon delivery, kindly request from our delivery associate that you would like to pay with a bank transfer via ‘’Oluchitribe"

• The Delivery associate will generate a link that will be sent to you via SMS on your registered phone number.

• Click on the link, and it will redirect you to the Oluchitribe app page with the bank account details.

• Kindly ensure you transfer the EXACT AMOUNT to the Oluchitribe account provided.

• Confirm that your payment was successful.

A unique or different bank account is provided for each transaction; do not keep the account information for future usage.

Please note: Do not share your card details or CVV with the delivery associate.

It is optional but you must provide your contacts and delivery address